Fostering Efficiency Effectiveness, and Enhancing Productivity and Up-Grading Service in The Profession, Industry, Community and Nation Through Synergistic Utilisation of Available Resources
To be An Internationally Renowned Consultancy Centre By Harnessing The Expertise of The University To Benefit Industry, Nation and Mankind.
Policy On Quality
UPUM as an interceding (medium) between clients and consultants, has have to ensure that all consultants give their best commitment and adhered to the ISO standards.
ObjectivesUPUM Sdn Bhd was established with the following objectives:
• To provide consultancy and contract research works to various government departments and industries;
• To offer professional services and courses to public and private sectors;
• To have greater interaction with industries;
• To carry out technological transfer to industries;
• To introduce various academic and professional expertise available from the University
Customer CharterWe are committed to provide the best services to encourage academic staff to get involve in consulting works.
For this purpose, we strive to ensure that, we will ;
1. Submit all report to clients within the predetermined period
2. Settle all payment with complete documents, not later than 14 working days
3. Respond to all customer complaints within 14 working days from date of receipt.